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The average duration of delay — on these 137 flights of Sunday — would be of 197 minutes, the airline’s spokesperson said.
Thousands of passengers had a harrowing time Saturday morning at airports across the world as Air India’s passenger service system (PSS) software, which looks after check-in, baggage and reservation, did not function from 3.30 am to 8.45 am due to a technical glitch.
The spokesperson said total 149 flights were delayed on Saturday because of the software shutdown.
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Once an aircraft is delayed in first sector, it is bound to be delayed in the second and third sectors as well. An aircraft generally goes from one sector to another during the day. For example, while Delhi-Mumbai is one sector, Mumbai-Bengaluru is another sector and Bengaluru-Chennai is the third sector.
The average number of flights that Air India group, which also includes subsidiaries Alliance Air and Air India Express, flies daily is 674.