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Details about the number of passengers could not be ascertained. On Friday, passengers had to wait inside the aircraft for more than five hours before the flight was rescheduled for Saturday. An airline official had said the Boeing 777 plane, which was scheduled to take off at 1600 hours, was first delayed due to a technical glitch, then some passengers deboarded and subsequently, another passenger fell ill.
After deboarding the passenger who started feeling unwell around 1917 hours, it was noticed that by the time the flight would have reached San Francisco, there would be night-landing restrictions and also, the crew would have crossed the flight-duty limitations, the official had said on Friday. The airline had provided hotel accommodation, complimentary rescheduling and full refunds to the passengers on Friday.