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B H Anil Kumar, Commissioner of Bruhat Bengaluru Mahanagara Palike personally met the family of the victim at Gavipuram on Saturday, apologised to them and said BBMP workers should have handled the situation in a better manner.
The family said the man developed respiratory problems on July 3 evening and they called for an ambulance. With his condition worsening and no sign of the ambulance, he came out of the house and flagged an autorickshaw to take him to a hospital, but collapsed just as he was about to get in, they said.
The ambulance arrived three hours later and took the body, they said.
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He appealed to the public not to stigmatise COVID-19 patients and their families.
Recently, a video purportedly showing health workers burying inappropriately some bodies of COVID-19 victims in a large pit in Ballari district had surfaced, triggering outrage on social media, following which they were suspended. The government then instructed health workers to follow the protocol for disposal of bodies.