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The airline had on May 9 said the boy was denied boarding as he was ”visibly in panic”. As the boy was prohibited from boarding the Ranchi-Hyderabad flight, his parents — who were accompanying him — also decided not to enter the plane. The Directorate General of Civil Aviation had constituted a fact-finding committee to probe the matter.
”The committee has submitted its report,” the DGCA said in a statement on Monday. The proceedings of the committee were partly held in the open and partly in-camera as per the request of the affected family, it said.
”The findings of the committee prima facie indicate inappropriate handling of passengers by the Indigo staff thereby resulting in certain non-conformances with the applicable regulations,” it mentioned.
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”To meet the ends of justice, the airline has been provided an opportunity for personal hearing as well as for making written submissions in next ten days from today i.e. till May 26, 2022. After hearing their submissions, appropriate action as per law would be taken,” it added.