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The Directorate General of Civil Aviation (DGCA) had issued a show-cause notice to the airline following the incident.
”Perusal of (the) reply of Go First reveals that there was improper communication, coordination between terminal coordinator, commercial staff and crew regarding (the) boarding of passengers in the aircraft.
”The airline failed to ensure adequate arrangement for ground handling, preparation of load and trim sheet, flight dispatch and passenger/cargo handling,” DGCA said in a statement.
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