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Interacting with an official of the call centrehousing the helpline agents, the Minister said that the helpline is a great mix of technology, youth and tradition. She told the officials of the ministry to monitor issues on which maximum complaints are received, so that corrective actions can be taken accordingly. Irani congratulated the Development Commissioner (Handlooms) and appreciated the time-bound manner in which the helpline is designed to address to respond to weavers’ queries and grievances.
The helpline provides a single point of contact to handloom weavers across the country for addressing queries and providing guidance. This helpline can be accessed by dialing the toll free number 1800-208-9988. Weavers can call from anywhere in India, from any number. The service is available from 10.00 AM to 06.00 PM on all 7 days of the week, in seven languages; Hindi, English, Tamil, Telugu, Bengali, Kannada and Assamese. The callers can avail information on the following issues