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IRDA’s Insurance Ombudsman Advisory Committee member Pushpa Girimaji also stressed on the need to reduce the number of ‘non-entertainable complaints’ by the insurance ombudsman.
Insurance Ombudsman is a quasi-judicial grievance redressal machinery to resolve complaints of insured persons against life and non-life insurance companies.
At an event to mark the foundation day of the insurance ombudsman, Girimaji also stressed on the need for insurers to be fair in deciding insurance claims of customers.
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