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According to IANS, the incident occurred at the Indiranagar Metro Station at 6:45 p.m. on Monday.
Security personnel who spotted the woman on the tracks, immediately alerted the control room, and electricity was disconnected, averting a potential tragedy, the report added.
Metro services on the Purple line during the peak hour were affected for about 15 minutes due to this.
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After retrieving the phone, she, with the help of a co-passenger, got back onto the platform. The BMRCL staff had to reset the devices for the restoration of services.
(With IANS inputs)