Karnataka government to adopt Spandana, public grievance redressal programme

Vijayawada: The public grievance redressal programme, Spandana initiated by Chief Minister of Andhra Pradesh Jagan Mohan Reddy is likely to be adopted by the Karnataka government.

On March 22, Representatives from the Karnataka government, including the project director, E-Governance Unit, Programme Manager, Centre for SMART Governance, and others visited the Central SPANDANA Monitoring Unit at RTGS in Andra Pradesh.

The visit comes as the Karnataka government’s pursuit to implement a similar robust public grievance system- Integrated Public Grievance Redressal System (iPGRS). Special Officer to Chief Minister Dr. M Hari Krishna and RTGS CEO Vidya Sagar explained the vision of Spandana and various technicalities of the initiative to the Karnataka team.

Explaining the vision behind the Spandana programme, Hari Krishna spoke about the chief minister’s idea of having a human face in the grievance redressal process.

Spandana was coined by Jagan Mohan Reddy during the first Cabinet meeting after being elected to power.

The officials said that Spandana has inspired the Karnataka team and they sought how the Chief Minister personally monitors the programme.

The Karnataka team also wanted to know about other priority programmes of the government like the grama/ward secretariats, DISHA Act, Amma Vodi, RBKs, and others along with the Spandana programme.