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As per guidelines issued by the Ministry of Home Affairs, all passengers shall be compulsorily screened and only asymptomatic passengers shall be allowed to enter/board the train.
“If during screening a passenger has a very high temperature/symptoms of Covid-19 etc., he shall not be allowed to travel despite having confirmed tickets. In such case full refund shall be provided to a passenger,” the order stated.
It said that on a group ticket if one passenger is found unfit to travel and all other passengers on the same PNR also do not want to travel, in that case, a full refund shall be granted for all passengers.
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“For all the above cases, TTE certificates as per extant practice shall be issued to the passenger at the entry/checking/screening point itself mentioning a number of passengers not traveled due to symptoms of Covid-19 in one or more passengers,” it stated.
“Full fare for the part passenger/full who have not traveled shall be refunded by IRCTC in the customer’s account,” it said.