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“I have ordered an enquiry into the incident of off-loading passenger Dr Saurabh Rai by IndiGo at Lucknow Airport,” Prabhu said in a tweet. Rai, a cardiologist, has accused IndiGo staff of manhandling and de-boarding him from the flight after he complained about mosquitoes onboard. The airline has claimed however that Rai was offloaded for unruly behaviour and that he even attempted to instigate other passengers to damage the aircraft.
While the airline did not issue a formal statement on the incident, in a series of tweets, it said, Rai was offloaded for unruly behaviour. “Rai had initially expressed concerns regarding mosquitoes on board. Before his concerns could be addressed, he became aggressive and used threatening language including the word ‘hijack’. He also attempted to instigate other passengers to damage the aircraft,” the airline said.
About the airline’s allegations, Rai said, “if they allege that I shouted hijack and indulged in unruly behaviour, then why did not they search me or my baggage. Why did they allow me to travel on another (IndiGo) flight instead of filing a police complaint?”.