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He was speaking virtually at a program to mark the completion of 20 years of the `State Wide Attention on Grievances by Application of Technology’ (SWAGAT), a grievance redressal platform he started as Gujarat chief minister in 2003.
After he became prime minister, he started the PRAGATI programme at the Centre to review the progress of projects of national importance, and the concept was based on the SWAGAT initiative, Modi said.