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Many passengers took to Twitter to express their anguish. Author Amish Tripathi tweeted, “Very poor service by Indigo and Bengaluru airport. Our team was traveling from Bangalore to Pragyaraj for a shoot and 2 of our bags have been lost. No proper answers, no solutions offered.”
India’s largest airline IndiGo released a statement for the same, saying that its flights from the city have been delayed and they are working with the airport to solve the issue.
“Owing to the check-in baggage belt failure at Kempegowda International Airport, our flights from Bengaluru are facing delays,” the statement issued by IndiGo said.
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IndiGo said, “We are also working with BIAL (Bangalore International Airport Limited) to resolve this issue. We regret the inconvenience caused to our passengers.”